DELIVERY & RETURNS

Delivery costs £4.95 for all orders (UK mainland only). For orders outside of the UK Mainland please contact info@victoriajamesfloraldesignsco.uk Orders are usually delivered within 3-5 working days from the date of purchase. We aim to get your order to you with the timeframe outlined. Occasionally there are circumstances beyond our control that will affect the timings of deliveries. In this case, we will endeavour to keep you informed of any delays.

If you wish to return your items you must notify us within 14 days of receipt or your item and we will be happy to offer you a refund provided that the products are returned complete and in perfect unused condition.

Send your return to:

Victoria James Floral Designs, Gervase, Blatherwycke Road, Bulwick, Northants, NN17 3EU

We suggest that you use a parcel tracking service to return your item to us as responsibility will not be accepted for parcels lost or damaged in transit. Please ensure that you include your name and order number inside your parcel and that your items are packaged carefully.

If a 'bouquet', is to be returned then all stems must be returned to receive a refund as partial refunds are not offered.

Return of an item is at your own cost unless the item is damaged or faulty. If you believe an item to be damaged or faulty, please send a photo to: info@victoriajamesfloraldesigns.co.uk within seven days of receipt of your purchase and we will send out a replacement.

Please note that it may take up to 5 working days for refunds to be processed.